A documented accommodation workflow for claims teams
Claims teams need a placement trail that is easy to review. A complete request includes the claim reference, household composition, damaged-home location, approved period, mobility needs, pets, parking, school and work routines, and the person authorised to approve the quote. Property suggestions can then be assessed against an agreed brief instead of a broad request for emergency accommodation.
Written quotes should identify the proposed property, dates, inclusions, cleaning, parking and extension terms. Sydney Short Term Rentals does not determine policy coverage and does not describe itself as appointed by an insurer unless that relationship has been documented. The insurer retains responsibility for claim decisions and approval.
See the insurance accommodation process →
Local reference: ASIC Moneysmart home insurance guidance.