Clear terms for using this website and making an enquiry

Sydney Short Term Rentals and SydneySTR are trading identifiers used by Sydney Property Rentals Pty Ltd, ABN 30 671 894 134. Website enquiries can be directed to info@sydneyshorttermrentals.com.au or +61 451 810 427.

We aim to keep property, service and business information accurate. Availability, rates, facilities, platform status, ratings and photographs may change. A website page is not a binding offer and does not reserve accommodation.

An enquiry is a request for information, not a confirmed booking. A quote applies only to the property, dates, guests, rate, inclusions and validity period stated in writing. Any change may require a revised quote.

A reservation is confirmed only when the applicable booking requirements have been completed and written confirmation has been issued by SydneySTR or the relevant booking platform. Guests should not make irreversible travel decisions before confirmation.

Bookings made through Airbnb, Booking.com or another platform are also governed by that platform's terms, payment process and cancellation policy. If platform terms conflict with general website information, the confirmed platform booking terms apply.

Direct bookings may require identification, payment, a security deposit, guest details, house-rule acceptance and a signed booking or licence agreement. The property-specific documents supplied before confirmation form the applicable agreement.

Rates vary by property, dates, stay length, guest count and demand. Utilities, Wi-Fi, linen, cleaning, parking, pets and building facilities are included only when identified in the confirmed listing, quote or booking document.

Cancellation, date-change and extension terms vary by booking. Guests must review the applicable policy before paying. An extension is subject to availability and written confirmation; continued occupation cannot be assumed.

SydneySTR can provide accommodation options and documentation for review but does not determine policy entitlement or guarantee insurer approval or payment. Policyholders should confirm the claim process and approved budget before committing.

Guests must provide accurate booking information, comply with occupancy limits and house rules, respect neighbours and common property, report problems promptly and avoid unlawful or disruptive conduct. Additional property-specific responsibilities may apply.

The website links to booking platforms, government sites and other third parties. SydneySTR does not control their availability, content, privacy practices or terms. A link is provided for convenience and does not create an endorsement unless expressly stated.

Website text, branding, layout and original media are protected by applicable intellectual-property law. They may not be republished commercially without written permission, except where a third party owns the relevant material.

Nothing in these terms excludes rights that cannot lawfully be excluded under Australian law. Subject to those rights and any property-specific agreement, website information is provided without a guarantee that every property or service will suit every purpose.

Personal information submitted through the website is handled in accordance with the published privacy information and the requirements of the booking process. Do not submit unnecessary sensitive information through a general enquiry form.

These website terms are governed by the laws of New South Wales, Australia. Property-specific booking documents or platform terms may contain additional dispute-resolution provisions.

Guests should report maintenance, access and safety concerns promptly using the contact method supplied for the booking. Guests must not arrange non-urgent repairs, alter the property or engage a contractor without written approval. Responsibility for loss, damage or additional cleaning is assessed under the applicable booking agreement, platform terms and Australian law.

Please first provide the booking reference, property, dates, issue, supporting photographs or documents and the outcome requested. SydneySTR will review the matter against the confirmed booking record and respond through the appropriate contact channel. This process does not restrict any non-excludable consumer right or access to an external dispute process that applies under law or a booking platform.

Descriptions such as lift access, step-free entry or accessible parking must be confirmed for the selected property before booking. Guests should explain mobility equipment and specific access requirements. General website descriptions cannot establish that a property is suitable for every disability, medical need, child-safety requirement or personal circumstance.